Shipping policy

Shipping Policy

Effective Date: 1/22/2025

At TheTerminalSource.com ("Website"), we are committed to ensuring that your orders are processed, shipped, and delivered promptly and reliably. This Shipping Policy outlines important information regarding shipping methods, costs, and timelines.

 

1. Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

 

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Estimated delivery time is 1 business day.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.

 

3. Domestic Shipping

We ship to all locations within the United States. Delivery times may vary based on the destination.

 

4. International Shipping

We offer do not international shipping.

 

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.

 

6. Shipping Restrictions

Certain items may be restricted from shipping to specific locations due to regulations or carrier limitations. If your order includes a restricted item, we will notify you as soon as possible.

 

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs delays. If your shipment is significantly delayed or lost, please contact us at (470) 432-9104 for assistance.

 

8. Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect items, please contact us within 7 business days of delivery. We may require photos of the damaged items for verification. Replacement or refund options will be provided based on the situation.

 

9. Changes to Shipping Address

To update or change your shipping address, contact us at (470) 432-9104 before the order is shipped. Once an order is shipped, changes to the address cannot be made.

 

10. Contact Us

For any questions or concerns about this Shipping Policy, please contact us at:

  • Email: diane.douglas@theterminalsource.com
  • Phone: (470) 432-9104
  • Address: 105 Pine Grove Rd., Locust Grove, GA. 30248

 

By placing an order on TheTerminalSource.com, you agree to this Shipping Policy.